Fetch Delivers: Our Goal
Our goal is to provide our customers with a wide selection of products and great service. We carry over 10,000 products and we'll deliver them to your door for FREE with a minimum order. Here's how to make that happen.
Select Your Products:
Browse through our inventory and make your selections. They'll immediately be placed into your temporary shopping cart located on the left hand side of the page. Next, select your quantities and frequency of delivery. If your pet consumes one bag of food per month - why not have us automatically deliver a bag to you every four weeks! EASY PEASY!!
After you have selected all of your products - click on the checkout button located below the shopping list. Then you'll be directed to the Items Selected for Purchase page to verify your product selections and order frequency. If you only want something delivered once - choose Once Only. If you would like something delivered more than once, but are unsure of how often you need it, choose On Demand. Or, you can choose to have your products delivered on a regularly scheduled basis by choosing how often you would like those item delivered.
Log In or Create an Account:
At this point you will need to log into your account, or (if you are a new customer create a new account with us).
If you are creating a new account, we will ask you for some personal information: name, address and basic contact information. If you have any special delivery instructions for our driver - you can post them on your account page. We will use your email as your username and you can create your own unique password. We ask for your credit card information twice to make sure it is correct, since we don't actually finalize your charge until your delivery is made. We also take security very seriously and all of your information is posted to a secure site.
After you have logged in or created an account and verified your products and their frequency: click on the Select Delivery Date button underneath the Order Total on the right hand side of the page. This will direct you to our Delivery Date page.
Select a Delivery Date:
Our default delivery date signifies the next time we're in your area based on our routing system. We deliver to almost every area once a week. If you place your order by Monday, we guarantee almost all products will be delivered to you by week's end.
(Some special products may take a little longer). If you are in a bind and need something right away, you can call us or send us an email and we'll try our best to accommodate you. If you find your regular order has something you don't need, push it back to a later date. We do not charge you until your products are delivered - so you can order what you need today.
Once you have chosen your Delivery Date, you can accept your purchases by clicking the Accept Purchases button at the bottom right of the page. You have now completed your order and you'll be directed to your Account Page.
Account Page :: Where you can manage the delivery of all your products
The first group of products you'll see under the NEXT DELIVERIES tab are the products for your upcoming deliveries, along with the individual dates of your next delivery or deliveries. From this list you can edit the delivery date, the quantity or the frequency of the products by clicking the Edit button.
The next group of products you'll see is under the RECURRING tab. These are the products that are automatically scheduled to be delivered on a recurring basis. From this tab you can change the frequency or alter the next delivery date. You can also change/remove any of the products in this list off of recurring by clicking the "X". This will remove them from the recurring tab and move them to the ON DEMAND list.
The next group of products you'll see is under the ON DEMAND tab. These are the products that you may not need on a regular or scheduled basis but want them in a special - easy to find list - so they can be quickly added to your next delivery without a lot of looking around.
The last group of products you'll see is under the PREVIOUSLY ORDERED tab. These are a list of all the products have been previously ordered. From this window you can add items to your next delivery or put them on a recurring order basis if needed. The only items that will not appear in this list are products that have been discontinued. Those products will still be viewable in your account history - but they will not be viewable any longer from your main account page.
Below your items of products, you can choose VIEW ACCOUNT HISTORY to see a list of previous deliveries and to view copies of invoices. VIEW/EDIT ACCOUNT INFO to change any of your account information, including credit card and address. AND before you log out, don't forget to enroll your pet in our Pet Birthday Club and UPLOAD A PICTURE of your pets for your account page.